Refund policy

At our studio, every single metal poster is printed and crafted to order specifically for you. Because each piece is a custom production, we are unable to accept returns or exchanges for a change of mind.

However, your satisfaction is our highest priority, and we fully insure every shipment against damage or loss.

  1. Order Cancellations & Changes
    Due to our automated system, orders go directly to production upon placement. For this reason, we cannot accommodate cancellations, design modifications, or shipping address changes once submitted. Please review your design selection and shipping details carefully before finalizing your checkout.
  2. Damaged or Defective Items
    Aluminum prints are highly durable, but if your poster arrives bent, scratched, or defective, do not worry. We will gladly issue a full monetary refund or ship a free replacement to make it right.
  • Please email your order number and clear photos of the damaged artwork and exterior packaging to contact@thegraphitebox.com
  • To help us verify transit damage with our shipping partners, please submit your claim within 7 days of delivery.
  • Once approved, refunds are credited back to your original payment method within 3–5 business days.
  1. Lost Orders
    If your tracking link stops updating and your package is lost in transit, please contact us within 14 days of the estimated delivery date. Once confirmed lost by the carrier, we will gladly issue a full refund or dispatch a free replacement immediately.
  2. Undeliverable Packages & Wrong Addresses
    Because our products are uniquely custom-crafted, they cannot be returned to inventory or restocked. If a package is marked as undeliverable, returned to sender, or disposed of by the carrier due to an incorrect address or recipient rejection, the order cannot be refunded. To have the item remanufactured and resent to a corrected address, a standard production and shipping fee will apply.
Need Help?
For any questions regarding your order status or tracking, please reach out to our support team at contact@thegraphitebox.com.
We are always happy to help!